You are currently browsing the archive for the conferences category.
Now! That’s what I call customer service!
Julie Strange, statewide coordinator for Maryland AskUsNow
Cathay Crosby, operations assistant for Maryland AskUsNow
Focusing on customer service with chat and email reference, with an into that includes some basic customer service points. Read the rest of this entry »
The Case of the Millennials’ Mysterious Searching Habits
Lucy Holman, Director, University of Baltimore Langsdale Library
This was a really interesting session, and I felt Lucy did a great job of explaining how these students are searching. There are a lot of ways to try to address this issue, but none of them will be easy (and many of them are no doubt very unpopular).
UPDATE 5/20: Lucy presented a poster on this at ACRL this year, check it out for even more details.
Business Resources for the Literature Lover
Shana M Gass, Reference Librarian, Towson University
Ray O’Keefe Cruitt, Business Reference Librarian, Enoch Pratt Free Library
Mandy Hackley, Business Librarian, Salisbury University
Mobile Reference: Service at the Point of Need
Frederick County Public Libraries
www.fcpl.org/mobile – slides up now, notes forthcoming
Read the rest of this entry »
Paul Holdengraber
Director of Public Programs, NYPL
Read the rest of this entry »
Web Service-Based Applications: Optimizing Indexing, Searching, and Terminology Services
Presenters: Diane Vizine-Goetz, Rebecca Guenther, Dongming Zhang
[This session was supposed to start at 3:30, but there were some technical problems. I have to sneak out just before 4:00 to head to the airport, so I hope to be able to hear the first speaker.]
[EDIT 11/3: You might want to find someone else's notes on this session . . . since I have these I will post them, but I'm not sure what the heck they were talking about.]
Closing Plenary Session: Digital Media and Learning
Connie Yowell, director of education grantmaking at the MacArthur Foundation
Tagging as a Communication Device: Every Tag Cloud Has a Silver Lining (name changed)
Presenters: Heather D. Pfeiffer, Emma Tonkin, Mark R. Lindner, Margaret E. I. Kipp, David R. Millen
Recent Comments