So, my “New [phone] every two [years]” anniversary with Verizon just recently passed, and I have six months in which to use my $100 credit to get a shiny new phone. Wee!
That said, I am considering leaving VZW, where I have been since I got a cell phone in spring of 2000. I have been very happy with the call quality and have only ever had two billing problems (both early on, both stemming from autopay confusion). Why leave, then? — because the rates have gone up. Again. (Yes, I know everyone’s rates go up all the time.)
I currently pay $40 for the basic plan plus a text messaging add on. I don’t use all the messages or minutes in a given month. I use maybe half. When I get my new phone and extend my contract, my rate will go up to $50 (and this doesn’t include insurance on the phone itself) and I will have even more minutes & messages that I won’t use. They don’t roll over (not that I’d ever be able to catch up). I’ve found a few plans with other carriers that come in at $35/month (for voice & text messaging add-on). That’s more my speed.
First question: any stories about calling VZW and threatening to leave, and then getting a price you’re willing to pay? I’m not much of a haggler, I’ll leave the service before I sit on the phone for 45 minutes arguing my way up the food chain at the call center. I’m kind of surprised that their entry-level plan is up to $40 (plus $10 if you don’t want to pay per text message) when everyone else is hovering around $30.
Second question, if you have a carrier other than Verizon, sing out in the comments and let me know what you think of the call quality (particularly in the Boston Metro area) and customer service, and if you think it’s worth it for the price (for voice and text messaging, which is all I do, and all I care to do, on my phone). I’m also open to pay-as-you-go phones.
[EDIT 7/15] Just to clarify, I am NOT thinking of leaving Verizon because of problems with call quality. The network is excellent, and I never have problems in the Boston Metro area. That is a gigantic plus in the ‘reasons to stay with VZW’ column. [/EDIT]