Why I heart Zipcar

Completely aside from the amazing convenience of being able to rent a car (that’s kept just a few blocks away from my apartment) for a couple of hours whenever I need, they have fantastic customer service. I had a billing problem that just got solved in 3 minutes and 18 seconds, and half of that was probably spent listening to the telephone menu options. Awesome.

This is in marked contrast to Planned Parenthood, with whom I have been trying to resolve a billing issue since mid-January. They’re not even returning my calls at this point. Thanks.